FAQs

We’ve collected a list of questions we receive the most frequently to help you understand the ways that digitalization of the ISO Certification Process will help you!

  • 100% successful cases even during Movement Control Order (MCO).
  • 100% satisfactory in the event of working from home (WFH).
  • 100% online readiness audit.

No, certification is a journey that needs 100% commitment from client, consultant, and auditor. However, our consultant will ensure that your progress follows the planned schedule which has been agreed.

  • It’s easy to use and is guided by Aizenz system such as versioning, corrective action, and document control.
  • You'll be guided by a professional consultant with 20 years of experience that could unlock all your ISO curiosity.
  • You’ll be supported by service consultants via whatsapp, messenger and email to attend any technical enquiry.
  • Your company will be audited by experienced auditors that focus on learning and continuous improvement.

  • Aizenz provides all ISO templates with step-by-step guidance from the experienced consultant.
  • All the reviews, edits, amendments and approvals can be done online to shorten audit preparation time.
  • Aizenz automatically records all the versioning of documents when amendments were made, which will reduce the mistakes of using old versions of documents and the frequency of re-submit documents.
  • You don’t need to spend time to find a consultant and Certification Body to get your company certified as they are included in our package.
  • Aizenz enables consultants and Certification Bodies to conduct online audits.

  • Platform developed by a group of patent pending IT professionals.
  • One-stop solution that eases the digitalisation, consultation, and certification needs in single-platform.
  • Easy to use, system guided, and paperless.
  • Integrate with third-party apps such as major MES, Accounting software, HR software, ERP, and CRM system.
  • Established and proven by >100 external audits by profound auditors from various industries.
  • As short as 3 months to be certified.

  • Improve your business process.
  • Build a good organisation structure and reputation.
  • Achieve cost effective and good efficiency solutions.
  • Embedded risk and opportunity assessment process.
  • Provide good quality products and services.
  • Improve your customer satisfaction level and retention rates.

No internet connectivity. We suggest at least 8Mb internet connection speed that could prevent system interruption.

Your subscribed package will be started after 14 days of account setup completed.

There are no extra fees after certification. However, you need to pay the next year's subscription fees before the end of the contract. Our service agent will notify you 3 months before the end of contract. There are various packages available to suit your business needs. In the event of contract lapse, a reactivation fee of RM3000 will be imposed.

For example, if the payment is made on 1 December 2021, your first year contract will start on 15 December 2021. Then second year subscription shall be paid before 14 December 2022. A reactivation fee will be imposed after 15 December 2022 if you fail to make payment.

No, unless additional storage (500MB for RM200/year) are required.

Yes. But all our consultants are equally experienced and professional. They all have at least 20 years of working experience. Also, clients can freely choose Certification Bodies such as DSM, UKAS, IAS, CNAS.

Yes.

It is safe, the databases are hosted at MSC status city and guaranteed by MDEC. We ensure minimum downtime and data security is not going to be tolerated.

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