5 Industries Need to Implement the ISO 9001 QMS

When your business is certified to ISO 9001, you will join 1.3 million organizations in over 190 countries that have improved their businesses with this quality management system (QMS).

ISO 9001 is not only the world’s most recognized and widely used quality management system, it’s also an effective business improvement tool. An ISO 9001 quality management system will help you improve and monitor all areas of your business. 

While this international standard applies to any business globally, five primary industries require ISO 9001 quality management systems to remain competitive in Malaysia, Singapore and Indonesia.

Five primary industries require ISO 9001 quality management systems:


  1. Manufacturing
  2. Construction
  3. Engineering
  4. Hotels and hospitality
  5. Technology

Click the link to find out more details about: The Essentials of ISO Certification and Why It’s Necessary

ISO 9001 Quality Management System (QMS)

1. Manufacturing

Quality control is vital to maintaining a proper and successful operation in the manufacturing industry. Hence, it is almost compulsory for manufacturers to have an ISO 9001 quality management system to uphold their quality standards and commitment to customers. 

According to ISO Survey 2020, the manufacturers of metal products, electrical and optical equipment, machinery and equipment, rubber and plastic products ranked in the top 10 industries with the highest number of valid certificates. 

ISO 9001 QMS is especially important to Indonesian manufacturers because the country is poised to become a manufacturing hub in ASEAN. Implementing a quality management system will help to boost the growth and export competitiveness of Indonesia’s manufacturing industry.

The benefits of ISO 9001 QMS for manufacturers

By implementing ISO 9001 quality management system, a manufacturer is committed to meeting customer expectations by delivering consistent quality products. 

Besides, the international standard will ensure manufacturers focus on every production stage, identify inefficient processes, reduce costs and solve quality issues.

It will eliminate the costs of poor quality, such as errors or defects from occurring in products. For instance, an error in a batch could affect thousands of products, requiring mass recalls or replacements. This small mistake ends up costing the manufacturers a lot of money and affects their profitability.

On top of that, manufacturers can also streamline the operation process for maximum efficiency by building a robust framework of processes and analyzing their performances. 

ISO 9001 Quality Management System (QMS)

2. Construction

The construction industry is highly complex because it involves many factors and parties. So construction firms need to ensure quality and safety.  

An ISO 9001 quality management system will help them grow their business, qualify for government contracts, win tenders, mitigate compliance and liability risks. 

Many construction firms in Malaysia are implementing the ISO 9001 quality management system as it helps to increase their chances of winning larger government contracts. 

Benefits of ISO 9001 Quality Management System (QMS) to construction companies

In the construction industry, it does not matter how careful a construction contractor is about the quality of their services. Instead, only if the partners they work with such as subcontractors and suppliers, share their concern for services and production standards, then they are likely to provide the best output.


That’s why ISO 9001 exists. It helps construction contractors efficiently manage their supply chain by auditing the suppliers and subcontractors periodically. This can also ensure appropriate processes and procedures are in place to meet objectives efficiently and consistently so that they can assure the overall quality of service. 


Besides, ISO 9001 quality management system ensures no missing steps when construction companies embark on each project. It improves predictability and transparency for every project, ensuring they won’t incur unnecessary costs and time to deliver on their promises to clients.   

ISO 9001 Quality Management System (QMS)

3. Engineering

Being recognised by customers as an ISO 9001 certified business in the engineering industry is highly appealing as the certification represents knowledge, skill and trust. Therefore, many engineering firms turn to ISO 9001 to show their competencies and quality to customers. 

Benefits of ISO 9001 certification to engineering firms

Similar to other industries, engineering firms must achieve high-level accuracy, efficiency and consistency to run their business successfully. These three elements are vital to maintain reputation and reliability amongst potential customers and scale its performance to suit the needs of different clients and situations. 


Implementing the ISO 9001 quality management system into the service offering is crucial for engineering firms. It demonstrates the ability to identify potential hazards and inefficiencies and create plans to mitigate these hazards. As a result, it helps the firms significantly reduce the likelihood of mistakes.


ISO 9001 certification will not only help the companies deliver better services, but also improve their businesses. Developing quality assurance can help them inspire trust in their business, enhance customer satisfaction, differentiate themselves in a crowded market and attract new clients.

ISO 9001 Quality Management System (QMS)

4. Hotels & Hospitality

Success in process-driven, customer-facing industries such as the hospitality industry highly depends on the level of customer satisfaction. Therefore, it is necessary to ensure all employees are well trained and have standard operating procedures in place to provide customers with an enjoyable experience.


Implementing the ISO 9001 standard will help hotel operators and hospitality businesses to provide good quality services. It also gives them an edge to compete with other players.

The benefits of ISO 9001 to hospitality businesses

By implementing the ISO 9001 quality management system, hospitality businesses will ensure that the frontline, staff and management adhere to the international standard in daily business operations. 

A standard operating procedure provides an employee with all of the information needed and steps required to properly deal with daily operations, emergencies, legal liabilities, regulatory issues and guest experiences. 

On top of that, the ISO 9001 quality management system in Malaysia and Singapore can also be an effective marketing tool to attract foreign consumers, as tourism continues to be a growing service. The tourism industry is one of the key economic drivers in Malaysia and Singapore, contributing 5.9% and 4% to their gross domestic product (GDP) respectively. 

Also Read: What Are The ISO 9001 Certification Requirements and Process in Singapore?

ISO 9001 Quality Management System (QMS)

5. Technology services

In recent years, the pandemic outbreak has reshaped in a significant way how companies store data and information, manage human resources and operate their businesses. These new changes have consequently spurred the demand for tech-based services such as IT systems, cloud-based software and digital support. 


The relatively young tech sector is maturing quickly with the increase in demand. Tech companies need to have quality management and disaster recovery plans, and adhere to regulations, especially in the competitive field. So it makes ISO 9001 certification much more relevant to the industry.

Benefits of ISO 9001 for tech-based businesses

ISO 9001 provides technology firms with information on the required systems and procedures. It’s relatively important to the smaller, upcoming technology businesses that want to achieve high-level requirements of the industry. 

The international standard pushes them to get ahead in the competitive race by streamlining complex internal processes and systems. It helps them produce more effective outputs and enhance customer satisfaction.  

Besides improving the internal process, the ISO 9001 quality management system also helps the technology companies expand their global footprint. Adhering to the international standard can help the companies open new markets, both nationally and internationally. 

There is no legal requirement to have an ISO 9001 certification to operate a business. That said, in some industries, such as the construction sector, government agencies may not work with a contractor that does not implement an ISO 9001 Quality Management System in Malaysia. This is because customers will have no frame of reference to trust the contractor. 

In fact, many companies will find significantly greater success if they are certified to ISO 9001. 

You can also give new heights to your business with ISO certification. Get your ISO 9001 certificate now from the biggest digital ISO management system in Asia. Click here to find out more.

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