7 Costly Mistakes In Getting An ISO 9001 Certification in Indonesia

Similar to most countries, ISO 9001 Certification is the most widely followed international standard in Indonesia. But many local companies make costly mistakes when implementing the quality management system (QMS). It turned out to be a nightmare for the companies. They spent more resources to get the certification, or even worse – failed to get certified. 

So, if you are thinking of having an ISO 9001 Certification in Indonesia and want to implement the system successfully, here are the seven common mistakes you need to avoid.

Mistake 1: Getting ISO 9001 Certification In Indonesia For Wrong Reasons

The primary purpose of ISO 9001 Certification is to achieve greater efficiency and product or service’s quality excellence. However, many companies use it for other purposes:-

  • Use it as a marketing tool to boost brand credibility in the market. Generally, customers tend to believe in the products and services associated with ISO 9001. 
  • Use it as an access pass to enter particular markets. For instance, it is almost compulsory to have an ISO 9001 certification for construction players to qualify for bidding government contracts.
  • Use it as a tool to catch up with competitors. Some companies want to get certified just because their competitors have the certification. 

However, it is not enough if you want to get the certification solely “for ISO” rather than improving the processes. It would decrease the likelihood of successfully implementing a quality management system in your organization.

So, you need to focus on ISO 9001 processes that will help you produce quality goods or services. You need to understand the requirements of the ISO 9001 standard and how to apply them to your business. Also, you need to identify your customers’ requirements and how you could improve the process to increase their satisfaction.

Read also: The Essentials of ISO Certification and Why It’s Necessary

Mistake 2: Lack of Support and Commitment From Top Management

Not having the commitment and involvement of top management to allocate resources such as time and effort is one of the costly mistakes. 

If top management doesn’t provide leadership, guidelines and full support to plan, control and improve products, services and processes, an organization is difficult to get the ISO 9001 certification in Indonesia. 

As stated in the ISO 9001 requirements, top management is required to demonstrate commitment to the quality management system. They have to take accountability for the QMS, and lead, educate and support employees to ensure the system is working effectively. 

Therefore, top management needs to fully understand the benefits of ISO 9001 certification and what they should do to achieve positive changes. Once they provide leadership and support, the entire workforce is more likely to get involved and take ownership.

Mistake 3: Not Training All Employees Properly

Leaving the responsibility of the QMS implementation to one person or a group of employees is a big mistake. If the entire workforce doesn’t know about ISO 9001, it is not easy to implement the system.  

Therefore, it’s important to get everyone involved. Every single person that works within your organization must receive proper ISO training

Here are the aspects you need to educate them in ISO 9001 training:

  • The concept of the QMS.
  • Why having an ISO 9001 certification in Indonesia is good for the business and employees. 
  • The positive changes after implementing the system.
  • Their responsibilities and how they can achieve positive changes.

Once they fully understand how it works, its benefits and its responsibilities, the chances of successfully getting an ISO 9001 certification in Indonesia will increase.

Mistake 4: Insufficient Preparation Before Implementing ISO 9001 System

Building a solid ISO 9001 quality management system that fits your organization takes time and effort. Trying to implement the system in a short time will bring you negative results. 

Before jumping into the actual ISO 9001 implementation, your organization needs to plan, do, check and act to improve your products, services and operational processes. Then, your organization will know how to meet the QMS requirements and get the ISO 9001 certification in Indonesia. 

Read also: Top 5 ISO Certifications You Can Apply Online In Indonesia 

Mistake 5: Making The ISO 9001 Quality Management System Too Complex

Many organizations spend more time documenting the system rather than focusing on how to improve business efficiency and quality. It simply shows that they are making the system too complex, and it is not adding value to the organizations. 

If your organization burns out by overly documenting its processes, implementing an ISO 9001 quality management system can be a nightmare to you. Not only does it affect your business operations performance, but also demotivate the entire workforce to involve and support the system. More seriously, they doubt the validity of the system. 

So, you must streamline the documents and processes to keep the system simple and practical. Your ISO 9001 Quality Management System should focus on improvements, not documentation. 

Mistake 6: Fail To Use A Proper Corrective Action Process

In many cases, organizations do not use the proper corrective action process to resolve the root cause of issues and recurrent problems. It will diminish the real purpose of implementing an ISO 9001 Quality Management System.

To improve products, services and processes, you need to take time to identify and investigate your organization’s problems as follows: 

  • Customer complaints
  • Nonconforming output incidents
  • The internal ISO audit identified problems
  • The internal processes failures

Using the corrective action process correctly to eliminate nonconformities and prevent recurrences will improve every aspect of your business operations.

Mistake 7: Not Having a Trained Internal Auditor

Internal audit is to check and ensure the system is working well. Unfortunately, it is hard to find trained and experienced auditors to do internal audits. 

Internal auditors who lack experience and proper training will not be able to spot small details from big issues, or even worse – the substantive issues in the quality management system before the external auditor comes.

Sending your internal auditors to ISO 9001 training will help them learn how to identify issues in QMS. Besides, they need time to prepare the ISO 9001 internal audit checklist and find out problems in the system and processes. Not only will it help to obtain the certification, but also improve the processes.

Dreams always turn into nightmares – this perfectly describes the organizations that want to reap all-important benefits from ISO 9001 initially but end up wasting lots of resources and failing to implement a QSM. That is why you must know how to avoid these common mistakes before you implement the system to get the ISO 9001 certification in Indonesia.

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